Contact us
We're a small team and we read every message. We aim to reply within 2 working days. Many questions are already answered in our Help & FAQs.
What to include
So we can help first time, please send:
- Your order number (it starts with # in Account → Orders)
- The email address on your account
- For a damaged or faulty item, a clear photo of the problem and of the packaging
When we reply
We answer messages Monday to Friday, excluding UK bank holidays. In the run-up to Christmas, Mother's Day and graduation season replies can take a little longer.