Returns & refunds

Every item is made to your design, so the usual 14-day right to cancel for online orders doesn't apply once printing has started (Consumer Contracts Regulations 2013, regulation 28(1)(b)). That means we can't take returns for change of mind, a different size you'd prefer, or a design you approved but no longer like.

This doesn't affect your statutory rights. Under the Consumer Rights Act 2015, your order must be as described, of satisfactory quality and fit for purpose.

We'll replace or refund an item, at your choice, if it:

• arrived damaged
• has a print fault, such as smudging, peeling, or the design cut off or badly misaligned
• isn't the product, size or colour you ordered, or doesn't show the design you approved

Please email [email protected] within 30 days of delivery with your order number and a photo of the problem. You don't need to send the item back unless we ask, and if we do, we'll pay for the return.

• Small colour differences between your screen and the printed item. Screens and inks show colour differently.
• Spelling or wording mistakes in words you entered and approved.
• Results from a low-quality photo, such as blur or faces that are hard to see, after you approved the preview.
• Wear from normal use, or damage from not following the care instructions, such as putting a non-dishwasher-safe item in the dishwasher.

Orders go to print shortly after payment. If you contact us before yours has gone to print, we'll cancel it and refund you in full. Once printing has started we can't cancel it.

Refunds go back to the card or wallet you paid with, including any delivery charge for the affected order. We process them within 14 days of agreeing the refund. Your bank may take a further 5 to 10 working days to show it.