Terms of Service

Drunken Monkey ("we", "us") sells personalised, print-on-demand gifts. You can contact us at [email protected].

By creating an account or placing an order you agree to these terms, our Privacy Policy and our Content Policy.

You must be 18 or over and live in the UK to buy from us. Keep your sign-in details private. You're responsible for what happens on your account, so tell us straight away if you think someone else has used it.

You keep ownership of the photos and words you provide. You give us permission to use them only to create, show you, print and deliver your designs, and to provide support for your orders.

You confirm you have the right to use every photo you upload, and permission from the people shown in it (or their parent or guardian for anyone under 18), and that your content follows our Content Policy. We may refuse to generate or print content that doesn't.

Designs are created by AI from your photo and our artwork. Results vary, and the likeness won't be exact. Always check the preview carefully, including spelling, before you order: we print exactly what you approve.

You can use the gifts you buy however you like personally. Our artwork, templates, logo and mascot stay ours, so please don't sell or reproduce designs made on Drunken Monkey commercially.

Prices are in pounds sterling and include VAT where it applies. Delivery is charged separately and shown before you pay. Payment is taken by Stripe when you place your order.

Your order is accepted when we confirm it by email. If we can't fulfil it, for example because a product becomes unavailable or the content breaks our Content Policy, we'll tell you and refund you in full. If we make an obvious pricing mistake, we'll contact you before your order goes to print.

We deliver to UK addresses only. Delivery times are estimates. Our Delivery page has the details. The goods become yours, and your responsibility, once they are delivered.

Because each item is personalised, you can't cancel once printing has started and we don't accept change-of-mind returns. If an item is damaged, faulty or not what you ordered, you're entitled to a repair, replacement or refund under the Consumer Rights Act 2015. See Returns & refunds for how to tell us.

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses: our products are for personal use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.

We may suspend or close an account that breaks these terms or our Content Policy, or is used for fraud. You can close your account at any time by emailing us.

We may update these terms from time to time. The version that applies to an order is the one shown when you placed it.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please contact us first and we'll do our best to resolve it.