Help & FAQs

Pick a design from the catalogue, upload a photo, and our AI draws the people in your photo into the artwork. Add your own words, choose the products you want it printed on, and we print and post it to you.

A clear, well-lit photo where faces are front-on and not covered by sunglasses, hats or hands works best. Upload a JPEG or PNG up to 20 MB. The bigger and sharper the photo, the better the result.

You can generate it again before you order. Nothing is printed until you've approved the design and paid, so try a different photo or regenerate until you're happy.

Once a design is in an order it is locked, so the printed version always matches what you approved. From My designs you can start a new version with different words for your next order.

We only use it to make your artwork. The copy sent to our AI providers has location and camera details removed, and you can delete the original at any time from Account → Photos.

Yes, as long as you have their permission. For anyone under 18 you need permission from their parent or guardian.

You need to sign in to personalise a design, so we can save it for you and keep your photos private to you. You can sign up with email, Google or Apple.

Checkout is handled securely by Stripe. You can pay by card and with the wallets Stripe offers on your device, such as Apple Pay or Google Pay. We never see or store your full card details.

You can order up to 10 of each item in one go. For bigger orders, such as a whole class or team, get in touch and we will help.

Go to Account → Orders. Each order shows its status (Paid, Being printed, Shipped, Delivered) and a tracking link once it has shipped.

Each order is sent to print shortly after payment, so email us as soon as possible. If it has not gone to print yet we can cancel it and refund you in full. Once printing has started we cannot cancel it, because the item is made just for you.

We currently deliver to UK addresses only, including Northern Ireland.

Standard delivery costs £4.99 and takes 5 to 10 business days. Express costs £9.99 and takes 2 to 5 business days. These are estimates, and busy times such as December can take longer.

Different products are printed by different specialist printers, so an order with, say, a mug and a T-shirt can arrive in more than one parcel, on different days.

Because every item is personalised and printed just for you, we can't accept returns for change of mind. This doesn't affect your rights if something is wrong with your order.

Sorry about that. Email us within 30 days of delivery with your order number and a photo of the problem, and we will send a free replacement or a full refund. You don't need to send the item back.

Check the tracking link in Account → Orders first. If it's past the latest estimated date, or tracking shows delivered but you don't have it, email us and we'll look into it with the courier.

Use 'Forgot your password?' on the sign-in page and we'll email you a link to set a new one.

You can delete photos yourself from Account → Photos, and your whole account from Account → Overview. We keep records of past orders, no longer linked to you, for as long as UK tax law requires.